John Spencer:

John is the U.S. Records & Information Management Service Delivery Leader for Ernst & Young. He’s responsible for the management, strategy, special projects and daily operations across the U.S. He has more than 30 years of experience in customer service, people management, and building relationships. Prior to joining Ernst & Young, he worked for The Coca-Cola Company and The Home Depot. 

John has been a member of ARMA since 2008. Active in the Dallas ARMA Chapter, he served multiple terms as the Chapter President and various roles on the Chapter Board. He is currently serving on the ARMA Southwest Region Board as the Chapter Advisor for Marketing and Membership. 

John has been personally committed to supporting the Greater Dallas community by participating in community organizations such as United Way, Boys & Girls Club, Big Brothers Big Sisters, Junior Achievement and the Development School for Youth (DSY) Project of Dallas. 

In addition, he is a nationally recognized speaker on soft skills and emotional intelligence, was the closing keynote speaker at the ARMA InfoCon 2019 Leadership Summit, serves on the board for the Dallas/Fort-Worth National Association of Black Accountants (NABA) as the Chair for Student Relations, and is actively involved with Ernst & Young’s employee resource networks, supporting the firm’s diversity and inclusiveness business strategies. 


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